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Terms and Conditions

Last Updated: 24 December 2025

Welcome to HyperChat, a web application operated by Intercontinental Technologies Sdn Bhd (“we”, “us”, or “our”).
By accessing or using https://ai.hyperchat.bot (the “Service”), you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with these Terms, you must not access or use the Service.

1. Definitions

  • Service refers to the HyperChat web application and all related services.
  • User, you, or your refers to any individual or entity accessing or using the Service.
  • Account means a registered user account on HyperChat.
  • Subscription refers to paid plans offered on a monthly or annual basis.

2. Eligibility

You must be at least 18 years old to use this Service.
The Service is not intended for children under the age of 13.

By using HyperChat, you confirm that you meet these eligibility requirements.

3. Account Registration

To access certain features, you must create an account and provide accurate, complete information.

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Description of Services

HyperChat provides an AI-powered chatbot platform, which may include:

  • AI agents and conversational automation
  • Custom chatbot flows
  • AI knowledge base and training
  • Website and document AI training
  • Live agent handover
  • Messaging, broadcasting, and inbox management
  • Third-party integrations (e.g. eCommerce platforms)

Features may vary depending on your subscription plan.

5. Subscriptions and Payments

5.1 Paid Plans

HyperChat offers paid subscription plans billed on a monthly or annual basis.

By purchasing a subscription, you agree to:

  • Pay all applicable fees
  • Provide valid and current payment information

All prices are exclusive of applicable taxes unless stated otherwise.

5.2 Billing and Renewal

  • Subscriptions renew automatically unless cancelled before the renewal date.
  • You may cancel your subscription at any time through your account or by contacting support.
  • No refunds are provided for partial billing periods unless required by law.

6. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Transmit spam, malware, or harmful content
  • Infringe intellectual property rights
  • Generate or distribute misleading, abusive, or illegal content
  • Interfere with or disrupt the Service or servers

We reserve the right to suspend or terminate access for violations.

7. AI Disclaimer

HyperChat provides AI-generated responses based on available data and user input.

You acknowledge that:

  • AI responses may be inaccurate, incomplete, or outdated
  • AI output should not be relied upon as legal, medical, financial, or professional advice
  • You are solely responsible for how you use AI-generated content

Use of the Service is at your own risk.

8. Intellectual Property

All content, software, branding, and intellectual property related to HyperChat are owned by Intercontinental Technologies Sdn Bhd or its licensors.

You may not:

  • Copy, modify, distribute, or reverse-engineer the Service
  • Use our trademarks without written permission

User-generated content remains your property, but you grant us a license to process it solely to provide the Service.

9. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect and process personal data.

By using HyperChat, you consent to such processing in accordance with the Privacy Policy.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access.

We may:

  • Perform maintenance or updates
  • Modify or discontinue features
  • Temporarily suspend access due to technical issues

We are not liable for downtime or data loss beyond reasonable control.

11. Termination

We may suspend or terminate your access immediately if:

  • You breach these Terms
  • You misuse the Service
  • Required by law or regulation

Upon termination, your right to use the Service ceases immediately.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you to HyperChat in the preceding 12 months

The Service is provided on an “as is” and “as available” basis.

13. Indemnification

You agree to indemnify and hold harmless Intercontinental Technologies Sdn Bhd from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Content you submit or generate using the Service

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

15. Changes to These Terms

We may update these Terms from time to time.
Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Service constitutes acceptance of the revised Terms.

16. Contact Information

For questions or concerns regarding these Terms, please contact us:

Email: support@hyperchat.bot

© 2026 HyperChat. All rights reserved.